Refund policy

Return and Refund Policy

1. Returns

1.1. Eligibility: You may be eligible for a return if you misplaced an order or received a damaged, defective, or incorrect item.

1.2. Timeframe: Please initiate your return request within 14 days of placing your order. 

1.3. Process: To initiate a return, please contact stubbypigs@gmail.com or 07711 806131 with your order number and details of the issue. Then we will guide you through the return process.

2. Refunds

2.1. Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

2.2. Approved Refunds: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment usually within a few days.

3. Non-Refundable Items

Certain items are non-refundable, including:

• Pig packages you have already attended
• Gift cards or any in-store items

4. Shipping Costs

4.1. Return Shipping: You will be responsible for paying the shipping costs for returning your item unless the return is due to our error.

4.2. Original Shipping: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at stubbypigs@gmail.com or 07711 806131.

By making a purchase from Stubby Pigs, you agree to abide by the terms of this Return and Refund Policy.

Last Updated: [5/4/2024]